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Since we launched our subscription-based POS in 2012, iCHEF has been continuously enriching our product and service, and our price plan has also been evolving according to the R&D and service needs of each feature. iCHEF is no longer the simple POS it was - it is now a total solution integrated with partners such as GrabFood, FoodPanda, Google, Xero and offers 3rd party solution application service.

As the software subscription fee model may be unfamiliar to some F&B partners, we hereby share our Price Adjustment Principle for your reference, which shall apply to any future price adjustment to iCHEF product lines.

[SCOPE]

  1. This Price Adjustment Principle is APPLICABLE to all products and services whose price is determined solely by iCHEF (i.e. excluding third party integration and services), including but not limited to the monthly subscription fee of the POS system, monthly subscription fee of the HQ system, service fee of the Online Store, usage fee of iDLS, etc. One-off fees and special offer/ marketing campaigns are not subject to this principle. 

  2. This Price Adjustment Announcement Principle is NOT APPLICABLE to products and services provided by third-party vendors, including but not limited to hardware, third-party integration fee, third-party service fee, etc.

  3. This Price Adjustment Announcement Principle is NOT APPLICABLE to new product launches.

[EXECUTION GUIDELINES]

  1. If there is any price adjustment to iCHEF products and services, iCHEF will announce it to all users 2 months in advance.

  2. FOR SUBSCRIPTION PRODUCTS - in the event of price adjustment, all existing contracts will continue with the old pricing until the end of the contract. The new pricing will take effect for contract renewal. (*Note: iCHEF reserves the right for early termination of existing contracts in the event of force majeure.)

  3. FOR NON-SUBSCRIPTION PRODUCTS (i.e. Online Store) - in the event of price adjustment, there will be a 2-month advance announcement. Meanwhile, a new agreement for the Online Store (and an addendum of the online payment provider, if applicable) will pop up in the backend to be acknowledged if the clients wish to continue using the service. (*Note: An online agreement in the backend needs to be acknowledged before starting using Online Store. The agreement terminates at the end of the same year with auto yearly renewal. Agreements signed between the 1st of November and 31st of December will terminate at the end of the next year.)