iCHEF to help further save manpower costs and increase efficiency

Post the Covid-19 pandemic, there has been a pressing issue of a manpower shortage in the F&B industry in Singapore. There was a need for an all-in-one solution to cater to all aspects of F&B operations efficiently, while saving manpower costs. 

iCHEF’s OmniChannel Solutions presents a new answer to the vital question of efficiency:

1. Single Screen - Delivery integration with industry leading brands like GrabFood and Foodpanda to manage multiple platforms on just one screen

2. Single Menu -  Updating of menu only needed to be done once in the backend to reflect on different places like website, delivery menu GMB etc

3. Real-time Menu Update -  Whether it is a seasonal special menu or a sold-out item, update the change in your delivery platform menu at any point in time

4. Single Loyalty Points System - Get your online ordering customers to become members and cut down on your staff’s time for points redemption processes

5. Inventory Management -  Automatic ingredient changes with online orders and no more taking stocks and inventory manually

iCHEF’s OmniChannel Solutions include OmniChannel Ordering, OmniChannel CRM and OmniChannel Remarketing as well as  integration with GrabFood, foodpanda, Google, Xero and Facebook. Together, let us continue to make opening restaurants a better business.

For the Customer

Mobile Ordering
Not able to order from their preferred restaurant using multiple different channels like delivery platforms, online websites, dine-in etc.

Membership Management
Not being identified as a regular customer no matter where they are ordering or which platform they are using.

For the Staff

Order Management
Orders from multiple delivery platforms need to be received and processed on additional separate devices.

Kitchen Management
Orders from delivery platforms need to be printed and delivered separately to kitchen staff.

For the Boss

Marketing Management
Delivery platforms own the customer information preventing F&B owners / YOU  from building close relationships with customers.

Financial Management
Difficulties such as reconciling sales easily or being prone to errors when managing multiple platforms during day-to-day operations.

Single Screen
Delivery orders enter iCHEF POS directly - Order processing flow and kitchen slips printing are synchronised with iCHEF POS.

Single Menu
Ability to link menus on delivery platforms with that of iCHEF POS’s menu and updates are real time.

GrabFood Integration Setup ➜
foodpanda Integration Setup ➜

Single Screen

Create and verify Google Business Profile via iCHEF backend.

Single Menu

Manage Google Business Profile info via iCHEF backend, including linking Google Business Profile with restaurant’s iCHEF online ordering website.

Google Business Profile Setup ➜

Single Screen & Single Menu
Dedicated ordering website for restaurants.
Menu and info managed via iCHEF POS and backend.

Single CRM & Single Point
Automatic member creation based on phone numbers.

Contactless Ordering Setup ➜

Advertising Segmentation
Ability to filter target customers using purchase data and frequency with precision.

Export data for marketing purposes and Ad targeting for social media platforms like Facebook and Instagram.